9322 S 700 E Suite 201 Sandy, UT 84070
(801) 930-0629

Frequently Asked Questions


As a local HVAC company, we are happy to share information and helpful tips for homeowners and business owners alike. We hope that by viewing our most commonly asked questions and answers that you can prevent issues with your heating and cooling units alike. Please remember that no amount of online research and information can replace communicating and working with an experienced hvac company. Should you have additional questions or concerns, we invite you to call our company line at 801-930-0629 to speak with a professional and schedule a consultation.


It would be impossible to cover all possible answers and solutions to the problems and questions below. Depending on your furnace and thermostat programming knowledge, you could potentially troubleshoot and fix issues with your home’s heating unit. However, if the problem persists and you have exhausted your resources, it is best to have a local heating company diagnose and repair your furnace as soon as possible. A helpful hint is to check out your furnace during the fall before the season’s first snow. This will help ensure that your furnace is working correctly before the busy season, reducing your wait time by a large margin for service calls.

  • Why is my furnace not working? The answer to this question is a large one and could be something simple or something complex. As a homeowner or a local business, we recommend that you start by looking at your filters. If they are dirty, they will need to be replaced. Sometimes just a simple filter change will provide your heating unit with enough airflow to begin working correctly. Another solution you can look at is how your thermostat has been programmed. Ensure that the setting is turned to “on” and “heat” also, make sure that the temperature is set to 5 degrees or so above room temperature. You can and should also check that the gas has been turned on to your furnace and that your vents are not closed or blocked.
  • Why is my furnace blowing cold air? Typically this is caused by the furnace overheating. When this happens, it is due to the furnace not receiving proper airflow. Try changing your filters and see if the problem persists. If your thermostat has been properly programmed, it could be that your pilot light is out. Ensure that your thermostat is set to “auto” instead of “on,” as auto will allow the blower to stop running when the furnace is not in use.
  • Why is there a burning smell when I run my furnace? Most of the time, when your furnace produces a smell like burning rubber, it is due to dust collected on the heat exchanger or heating elements. This is one reason why it is essential to get your furnace tuned up and cleaned annually. If you smell something like rotten eggs, it is a sign that you have a gas leak. If this is the case, you must turn off your furnace, turn off the gas and call a heating company immediately to fix the issue.


Cooling is similar to heating in that sometimes the solution to a problem is simple, and sometimes it is complex. We recommend that you take the information found on this website or the internet, in general, to try the simple fixes yourself. If the problem persists, it is always a good idea to call a local cooling company to send a professional out to your location. Remember that no amount of online research can replace a professional. We also highly recommend that you have your air conditioner inspected and tuned up once a year.

  • Why is my air conditioner freezing up? It is essential to see this problem that you turn off your air conditioner as running when frozen can cause damage to your condenser unit. Most of the time, when we see a unit freeze up, it is due to a lack of refrigerant or a lack of airflow to the evaporator coils. We recommend taking a look at your air filters to make sure they are clean. You can also take a look at how your thermostat is programmed. If it is set below 70 degrees on a hot summer day, it could cause your unit to freeze and will not cool your home any faster.
  • When should I consider replacing my air conditioner? Most air conditioners have a lifespan of 10 to 20 years before they will permanently fail beyond repair. If your unit falls within this time frame, then it is susceptible to begin failing. A promising sign that your air conditioner is starting to break down is an increase in your energy bills. As air conditioners age, they will become less efficient. Compare your utility bills over the last few summers, and if there is an increase in usage or cost, then your air conditioner is usually beginning to break down. Another factor to consider is the cost of repairs. At a certain point, usually around the $3000 mark, it will save you money to replace the unit and get a new one instead of repairs.
  • Is Will getting a bigger unit cool my home faster? Determining what size of the air conditioner is right for your home comes down to doing the math correctly. You must speak with a professional before a unit is purchased to get something that will match your square footage. Having a more oversized air conditioner than necessary will cause the unit to run short cycles (about 5-7 minutes.) Although this might seem like saving energy and money, it costs more to constantly start and stop your air conditioner. This situation will also increase wear and tear on your unit, taking years of its lifespan.

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9322 S 700 E Suite 201
Sandy, UT 84070

Phone: (801) 930-0629